Privacy & Data Protection Policy

1. Introduction & Overview

Ghabreez is committed to protecting the privacy, confidentiality, and integrity of the information entrusted to us by our enterprise clients and their end users. This Privacy Policy details our practices concerning the collection, storage, and processing of customer communications, AI interactions, and telemetry data across our platform and associated APIs.

2. Information We Process

Account and Profile Information: Business registration, administrative email, phone numbers, and tenant configuration settings.
Conversational Records: Chat logs, support tickets, voice notes, and customer transcripts submitted via WhatsApp API, Web Live Chat, or integrated channels.
Telemetry & System Metrics: IP addresses, browser types, session performance, and operational logs required to uphold our 99.9% uptime SLA.
Integration Data: Authorized API tokens and schemas required to synchronize with your internal CRM, ERP, and billing systems.

🛡️ 3. Enterprise AI Privacy Guarantee

We guarantee that your customer conversations, proprietary knowledge bases, and corporate records are never used to train public large language models or shared across client boundaries. All AI inference is conducted in isolated tenant sandboxes adhering to strict data sovereignty.

4. WhatsApp Security & Infrastructure

Customer messaging through WhatsApp utilizes official Meta Cloud API infrastructure. All data in transit is protected by industry-standard TLS 1.3 encryption. We do not store sensitive payment card details or primary account credentials on our conversational databases.

5. Third-Party Disclosures

We do not sell, license, or monetize customer data. Data is processed exclusively by verified cloud infrastructure providers (such as AWS and Meta) governed by comprehensive Data Processing Agreements (DPAs) and confidentiality covenants.

6. Data Retention & Tenant Deletion

You retain 100% ownership of your data at all times. Upon request or subscription termination, you can export your complete conversation archive in standard JSON/CSV format, or request irreversible purging of all records from our primary database and backup cycles.

7. Contact & Data Protection Officer

For inquiries regarding data sovereignty, audits, or privacy requests, please contact our Data Protection Office at privacy@ghabreez.com or support@ghabreez.com.